"My daughter's American Girl Doll's hair was a tangle of knots. I tried everything short of cutting all the hair off. Then I found out that there's a salon at the American Girl Doll stores where hair issues can be addressed. There are little chairs for the dolls to sit in and the stylist said, 'How's your day going?' when she started spraying the doll's hair. It was unclear if she was speaking to the doll, to my daughter or to me."